FAQs – Illbury + Goose
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FAQs


About I + G


+-Where can I shop for Illbury + Goose products?

Shop online here.

Visit us at our brick + mortar location at 884 Dundas Street in London Ontario. Find our current store hours here.

You can also shop at our booth every Saturday from 8am to 3pm at the Western Fair Farmer's Market at 900 King Street East in London, Ontario, Canada. Illbury + Goose is located on the second floor, in the southwest corner, across from our pals Revkor.

You can also catch us all over Southwestern Ontario during one of our pop–up shops, or at one of your favourite festivals or flea markets. 

Select styles of our beads and apothecary products can be purchased at Purdy Natural on Mt. Pleasant Ave., #LdnOnt, and at The Cure Apothecary on Queen St. West, Toronto.

+-Where are your products manufactured?

The majority of our products are produced in Canada, with many items coming from right here in our home of London, Ontario. Our apothecary and leather goods are all handcrafted by local artisans, and our garments are produced in Toronto and Montreal. A lot of our raw materials are also sourced locally, and we collaborate with many local musicians, artists, artisans, and small businesses during the production of our products. 

+-Who designs your products?

Our spirit of collaboration begins with the design process. All of our designs are original and created in house by our founders, Daniel Phillips and Meghan Kraft. Daniel handles our graphic design, while Meghan takes care of krafting recipes for our apothecary products, and designing our beads—and nothing makes it out the door without the approval the other.



About the Rebrand


+-Why the name change?

Our customer’s are growing up, and we are too! We want our name to reflect that.

dpms. was an accidental name that we came up with before we really knew who we were as a company. With the support of our friends, family, community, and collaborators, we have formed a strong set of values which is more clearly represented by our new name, Ilbury + Goose.

+-Where did the name Illbury + Goose come from?

The name Illbury + Goose represents the company’s history and collaborative spirit.

Illbury comes from our founder, Daniel, and his family’s business, Illbury Furs, which was founded in 1928 by the Illbury family in Woodstock, Ontario. The company was taken over by Daniel’s grandparents, Betty and Harold, in 1968 when Harold began work as a furrier creating fur and leather goods. Doesn’t get much more Canadian than that, eh?

Goose is a little piece of our other founder Meghan, and her family history. Meghan’s grandmother, Lynda, started her artisanal craft and painting business as a side project in 1986. She worked 100+ hours a week and spent her weekends travelling to craft shows and festivals to sell her goods—much like our founders did starting out. She opened a permanent store in Strathroy, Ontario in 1987, and bought out the flower shop next door a few years later. Today, The Country Goose remains a prominent business in the Strathroy community.

Illbury + Goose is a nod to Canadian entrepreneurship and family legacy. The name symbolizes the journey of Canadian’s everywhere, and speaks to values that our customers identify with. We represent a lifestyle that supports local, and thinks global. We want to redefine what it means to be Canadian because it’s not all campfires and dogsleds — it’s about representing all Canadians in all situations. From daytrips to nightclubs, from cityscapes to Rocky Mountains, Illbury + Goose is a lifestyle that is truly unique and entirely Canadian.

+-Will the products change too?

A little, but don’t worry, they’re only getting better! We have always strived to provide superior quality products that are sustainable and fashionable, and which Canadians can identify with—that hasn’t changed. We feel that the new name better represents what we do, and suits our products even more than dpms. We will continue to offer quality products that represent our values as a sustainable and socially-conscious, Canadian–Made lifestyle company.

+-Why the price change?

We’re getting better! Going forward it is our goal to have even more of our products designed and manufactured in Canada. We’re not just applying custom graphics to a manufacturer’s standard tee anymore, our garments are now designed by us from raw sustainably sourced materials to better suit our company’s values and our customers bodies! Unfortunately, better quality products produced locally come at a higher cost. Made in Canada matters, and we believe that mantra resonates with our customers. You work hard for your dollars, and when you shop with us you can rest assured that it has been a dollar well spent.

+-Where did the anchor logo come from? What does it mean?

The anchor represents our home. Our founders are both Canadian, and no matter where we go in life, being Canadian will always influence us as we grow. Our family’s businesses became anchors in their communities and it is our vision to become an anchor in Canadian fashion and heritage.



General FAQs


Shipping

+-How long to items usually take to ship?

Items are usually processed within 1–3 business days. You will receive a confirmation email when your item is ready for dispatch.

Local orders (ie. London area) usually arrive to their destination within 1–2 business days after dispatch.

Major Ontario cities can expect their orders to be delivered in 1–2 business days after dispatch. Other Ontario cities and towns can expect their order within 3 days of dispatch.

All other Canada-wide orders can be expected to arrive within 5–7* business days after dispatch.

US customers can expect their orders within 4–6* days from dispatch. Other International customers can expect their orders in 6–10* days from dispatch.

*Based on delivery to major urban centers.

+-Where do you ship to?

Everywhere and anywhere with a valid mailing address!

+-What are shipping costs?

Shipping costs vary depending on package weight/size and shipping location.

Canada: $5–15

Australia + New Zealand: $47

US + Worldwide (excluding AUS + NZ): $20–30

+-What is ‘store pick–up’?

This is a special service we offer for our local customers. Customers who live near London can arrange to pick up their orders at our brick + mortar location and forgo shipping fees. Many of our customer’s use this service to ensure that their desired items are not sold out before they are able to make it to the store.


Payment

+-What forms of payment do you accept?

In Store: Cash, Debit + Credit (Visa, MasterCard, and American Express)

Online: Cash, Visa Debit, + Credit (Visa, MasterCard, and American Express)


Returns & Exchanges

+-What is your return policy?

Returns

Returns are accepted only in cases where items are defective or damaged.  If you have made a purchase online and need to exchange an item for the same item, send us an email at customerservice@illburyandgoose.com and send your item to: 884 Dundas St. London ON CA N5W 3A1. For in–store purchases, please bring your defective item(s) back the the point of purchase and be prepared to present your receipt.

Exchange/ Store Credit

Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. To be eligible for an exchange/store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must be able to provide us with the name or email address you gave at the time of purchase, your order number, or your receipt so that we can retrieve your order on our system.

If you meet the criteria above, please contact customerservice@illburyandgoose.com or and we will be happy to exchange your item for something of equal value, or a store credit.

If you have any questions regarding our exchange policy, feel free to contact us at customerservice@illburyandgoose.com.

Shipping

To return your product, you should mail your product to: 884 Dundas St. London ON CA N5W 3A1 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Miscellaneous

+-Do you do custom t-shirt orders or designs by request?

No, but we have many great designs in our shop right now!

If you are in need of professional graphic design services and are looking to contract a freelancer please contact daniel@illburyandgoose.com for info on pricing and services offered.



Products


Garments

+-What is the sizing like for your clothing?

Most of our items are unisex. See our sizing chart here.


Leather

+-Why don’t you use synthetic/vegan leather alternatives? Aren’t they more sustainable/eco-friendly?

We choose to use leather products as they are last longer and are more sustainable than their synthetic counterparts.

For example, a PVC wallet will break down and cannot be easily disposed of after use. Also, synthetic fabrics create a large amount of air and water pollution during production. Our leather products are built to last a lifetime, and are made locally by a second-generation leather smith. As well, we use Canadian hides, and source our leather as ethically as possible.

We do all of this because we understand the negative impact animal farming for food has on the environment. One of our founders is a vegetarian, based on the unsustainable nature of eating meat. An unfortunate but inevitable product of this industry is hides, which must be used in some way. By creating a product that is long-lasting and gets better with age, we have found a sustainable way to repurpose and appreciate something that would otherwise go to waste.

As a company we do our best to respect the planet. We provide ethical and socially-responsible garments, produce things locally, and choose natural ingredients. We strive to respect the environment and animals.


Apothecary

+-What does ‘Forest Fire’ muscle rub do?

Our muscle rub is versatile and can be used to treat sore muscles, tension, bruising, headaches, and congestion. It’s a truly amazing little rub, full of healing properties. This ain’t no bandaid treatment! Our founders even use it to keep them cool during exotic trips abroad and hot Canadian summers.

+-What is ‘salve’?

It’s a super moisturizing and healing balm—great for tattoos, cracked lips, dry hands, scars, eczema, and more!

+-Why do you use soy and beeswax? Why is it better than traditional paraffin wax candles?

Most candles are made of paraffin wax, which creates highly toxic benzene and toluene when burned - both are known carcinogens. In fact, the toxins released from paraffin candles are the same as those found in diesel fuel fumes. On top of that, many scented candles also have wicks that contain heavy metals like lead, and even a few hours of burning them can create levels of airborne heavy metals that are much higher than the acceptable limits.

Many candles also contain artificial scents and dyes, which release additional chemicals when burned.

Unlike paraffin candles, which release toxins into your home’s air, our candles are made of soy and/or beeswax, which actually clean the air in your home. We also use only natural ingredients and essential oils to scent our candles, ensuring your air is safe to breath—and smells great!

+-What is the benefit of using ‘beer soap’?

The main ingredient in beer is hops, which is well-known for its relaxing properties. It just so happens that hops are also packed with tons of nutrients, amino acids, polyphenols, and B vitamins - riboflavin, pantothenic acid, and biotin - all of which are great for your hair and skin! These nutrients soothe itchiness and redness from skin irritations like eczema, help to balance skin oil levels, are a great antibacterial, and will get rid of your ingrown hairs, so you can use beer soap as a shaving lather as well.

+-What does activated charcoal do?

Often referred to as the “black diamond” of healers, the list of uses for this substance reveals why it truly is a modern-day superhero; It is a detoxifier, a cleanser, and a healer.

Activated charcoal is treated with oxygen to create a fine powder, which causes millions of tiny pores to open up between its carbon atoms. The effect is an extremely porous substance with a surface area to weight ratio of 500:1. 1 gram of activated charcoal has a surface area of about the size of a football field! The countless bonding sites the oxidization process opens up turns activated charcoal into a magnet for toxins, impurities, and other villains of the skin.


Toques

+-Are you going to make a toque for my neighbourhood?

Maybe ;)

Give us a shout-out on social media using #illburyandgoose and let us know which ‘hood you want to rep!

+-Are you going to make toques for Toronto neighbourhoods?

Our friends and partners-in-fashion, Tuck Shop Co., already have that covered. Check ‘em out!