How Long Does it Usually Take to Ship?
Items are usually processed within 1–3 business days. You will receive a confirmation email when your item is ready for dispatch.
Local orders (ie. London area) usually arrive to their destination within 1–2 business days after dispatch.
Major Ontario cities can expect their orders to be delivered in 1–2 business days after dispatch. Other Ontario cities and towns can expect their order within 3 days of dispatch.
All other Canada-wide orders can be expected to arrive within 5–7* business days after dispatch.
US customers can expect their orders within 4–6* days from dispatch. Other International customers can expect their orders in 6–10* days from dispatch.
*Based on delivery to major urban centers.
Please note: if your order qualifies for our FREECANADA free shipping discount code (over $100,) your parcel will be automatically shipped via Expedited Post as the default shipping option.
What are Shipping Costs?
Shipping costs vary depending on package weight/size and shipping location.
Australia + New Zealand: $47
US + Worldwide (excluding AUS + NZ): $20–30
What Shipping Carriers do you Use?
We ship our parcels through Canada Post. Track your package by clicking this link.
This is a special service we offer for our local customers. Customers who live near London can arrange to pick up their orders at our brick + mortar location and forgo shipping fees. Many of our customer’s use this service to ensure that their desired items are not sold out before they are able to make it to the store.
In Store: Cash, Debit + Credit (Visa & MasterCard)
Online: Cash, Visa Debit, + Credit (Visa, MasterCard, and American Express)
What is your Return/Exchange Policy?
Sorry, eh...no refunds here! We offer 30 days for our exchange policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. To be eligible for an exchange/store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must be able to provide us with the name or email address you gave at the time of purchase, your order number, or your receipt so that we can retrieve your order on our system.
If you meet the criteria above, please contact firstname.lastname@example.org or and we will be happy to exchange your item for something of equal value, or a store credit.
If you have any questions regarding our exchange policy, feel free to contact us at email@example.com.
I bought items online... how do I return them?
To return your product, you should mail your product to: 884 Dundas St. London ON CA N5W 3A1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Can I wholesale order your product?
Please send all wholesale and/or partnership inquiries to firstname.lastname@example.org.
Do you do custom designs by request?
If you are in need of professional graphic design services and are looking to contract a freelancer please contact email@example.com for info on pricing and services offered.
What is the sizing like for your clothing?
Why don’t you use synthetic/vegan leather alternatives? Aren’t they more sustainable/eco-friendly?
We choose to use leather products as they last longer and are more sustainable than their synthetic counterparts.
For example, a PVC wallet will break down and cannot be easily disposed of after use. Also, synthetic fabrics create a large amount of air and water pollution during production. Our leather products are built to last a lifetime, and are made locally by a second-generation leather smith. As well, we use Canadian hides, and source our leather as ethically as possible.
We do all of this because we understand the negative impact animal farming for food has on the environment. One of our founders is a vegetarian, based on the unsustainable nature of eating meat. An unfortunate but inevitable product of this industry is hides, which must be used in some way. By creating a product that is long-lasting and gets better with age, we have found a sustainable way to repurpose and appreciate something that would otherwise go to waste.
As a company we do our best to respect the planet. We provide ethical and socially-responsible garments, produce things locally, and choose natural ingredients. We strive to respect the environment and animals.